Comments on: How To Report Bugs to Apple

By: anirog

anirog — Sun, 30 Sep 2007 18:34:59 +0000

So there is a bug in the bug reporting tool :)

By: Craig

Craig — Thu, 21 Jun 2007 08:03:18 +0000

Uh Oh… I get a “Page Not Found” response from the Apple server for the URL http://www.apple.com/support/itunes/store/email/ See my problem? I looked at my Purchase History and they actually removed track 1 from that too EVEN THOUGH I BOUGHT the track. Unreal. Anyway I did use the “Report Problem” link on the Purchase History to report track 2 and the missing track 1. Let’s see what happens.

By: Adrian Sutton

Adrian Sutton — Wed, 20 Jun 2007 21:13:31 +0000

From the iTunes terms of service:
FOR ASSISTANCE WITH ORDERS – iTUNES STORE CUSTOMER SERVICE

For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can send us an email by visiting the following URL http://www.apple.com/support/itunes/store/email/, and completing the email form. Responses to emails will be provided as soon as possible.

Pretty easy to find….

By: Craig

Craig — Wed, 20 Jun 2007 10:53:41 +0000

I recently purchased an album from iTunes BUT track 1 had a nasty buzz on it which kinda ruins it. I logged a bug for this since there is NO WAY on the Apple website to report this type of quality problem, since it *never* happens?

Going back to the iTunes site today I see that they are now selling the album as a “partial” album with track 1 deleted! That is fine but I purchased the whole album and I expect them to replace track 1 or give my money back.

What should I do?

By: The Warne Account » The campaign to convince Apple to fix its annoying Apple Mail URL breakage bug

Fri, 06 Apr 2007 04:48:42 +0000

[...] also chanced upon another blog post today that explains how Apple prioritises the fixing of bugs: by the number of duplicate bug submissions [...]

By: Andrew

Andrew — Mon, 01 Aug 2005 17:56:20 +0000

Just thought I’d let you know that the bug Mark ran into with bug reporter should be fixed now.

By: aj

aj — Fri, 08 Jul 2005 21:55:12 +0000

I fail to see how I’m full of shit because you had a problem with Apple’s bug reporter. I never claimed that Apple’s bug reporting system was good, easy or reliable in fact the reason I included my comment “Don’t like the bug reporter? Log a Radar issue telling them so! ” is because so many people dislike it. I don’t work for Apple, I have no control over whether or not the bug reporter works, all I’m saying is that the official channel to report bugs to Apple is the bug reporter. Getting everyone to log bugs with Apple is more likely to have an impact than getting them to link to some blog out on the internet. I know this because a range of Apple engineers have repeated said so.

By: Mark

Mark — Thu, 07 Jul 2005 15:25:03 +0000

Well, I took your advice, sold my soul and signed up for ADC, logged into bugreport.apple.com, selected the relevant choices, read their description format guidelines, typed up a bug report in the correct format, selected the relevant feed file as an upload, and clicked Submit. Radar told me that I had to select a file to upload (despite just doing that), so I re-selected the feed file and re-clicked Submit. Radar told me that use of the browser back button (which I hadn’t clicked) was unsupported and I would need to go to “My Originated Problems” and click on the problem number. I clicked Submit a third time (this time without trying to attach the feed file) and got the same error message, but this time it was followed by an empty bug report form (all my info wiped out). I clicked on “My Originated Problems” and found an empty problem list.

I feel that I have shown you every courtesy thus far, but I have come to the inescapable conclusion that you are full of shit.

By: aj

aj — Thu, 07 Jul 2005 03:14:45 +0000

My argument was that the best way to get Apple to fix things is to log a bug with them. That is absolutely true, plus it’s just common courtesy to notify the vendor directly instead of just deriding them in public. Besides which, if you log a bug with Apple they’ll notify you when it’s fixed even before the fix is actually released and work with you to ensure that it’s fixed properly. All that through Apple’s official channels with their QA people checking that it’s done properly. I’d say that’s better than hearing that some guy at Apple reckons they’re working on it.

By: Mark

Mark — Thu, 07 Jul 2005 01:27:04 +0000

> The Apple policy however is that nothing gets done without a Radar issue.

And that’s a good policy, one which I happen to agree with. I’m just saying that your argument would be strengthened if it were actually true.